Sometimes things can get a little sticky. We’ve got some expert Melons who are there to help you as quickly as you need it.
Here’s how to change your data settings. (And earn yourself a tech badge).
We get it. You’re going places and you want to take your number with you. We can help you do that.
To do this, you must be a prepaid user and have the SIM from your previous provider in a device that can receive texts.
Select “Keep my number” on the Melon home screen under the “SIM” tab.
Enter the number you want to keep and click confirm.
Insert your precious SIM into a device that receives texts. Wait for an SMS about the port and follow its instructions.
If accepted, your port should happen between 19H30 and 22H00 in the evening.
We'll let you know when to insert your Melon SIM and restart your device.
